29 jobs

Job Description: The Role As a Performance Delivery (PD) Center of Excellence Team Leader, you are accountable for a team of operational specialists responsible for the development and deployment of leading practices and solutions to achieve key business partner's strategic objectives. You will work ...

Job Description: The Squad Leader provides vision, creates strategy and develops partnerships to deliver new capabilities & experiences in our digital appointment experience, the foundation for every appointment between a Fidelity client & associate. The Team Your work will support the growth of Fid ...

Job Description: The Role As a Squad Leader, Customer Platform Modernization, you will partner with our business strategy and architecture teams to help accelerate and sustain Fidelity's perpetual digital transformation initiatives. You and your squad will obsess over customer-centric journeys and t ...

Job Description: The Role The Squad Leader will create the cloud-based future of every voice, chat, and email between a Fidelity client & associate. Your enthusiasm to build trust and accelerate speed to value through simplicity is needed as we create the best client and associate experiences across ...

Job Description: The Role The Squad Leader will provide thought leadership leveraging data & analytics to correlate our clients' & associates' experience with what's happening in our capabilities & platforms. The data driven insight you provide will shape the strategy & focus for the future of how w ...

Job Description: The Role At Fidelity, AI-powered solutions are helping transform how our associates engage with clients for their everyday customer servicing needs. This Squad Leader will inspire and enable the team find new ways of leveraging these capabilities to streamline and scale processing o ...

Job Description: The Role At Fidelity, Virtual Assistants are helping transform how our associates engage with clients for their everyday customer servicing needs. This Squad Leader will inspire and enable the team find new ways of leveraging AI-powered solutions for our live channel associates help ...

Job Description: The Role As a member of the E2E Omni Channel Experience Team you will collaborate with the squad lead, the squad teammates, and the business partners to develop and execute strategies that drive the client development: growth and retention. The main goal is to help millions of Ameri ...

Job Description: The Role This Squad Leader has the opportunity to help fully renovate the Investor Center servicing experience where technology powers a 100% digital-only servicing ecosystem. Leading a cross-functional team of 8-10 associates, the Squad Lead brings passion and expertise for deliver ...

Job Description: The Role As a Squad Leader, Account Opening, you will enable our clients to confidently self-serve digitally by allowing investors to interact with Fidelity in increasingly human ways on the channels that are important to them! You will think strategically, build roadmaps, collabora ...

Job Description: The Role As a Squad Leader, Service Platform Modernization you will conduct in-depth analyses of the current XTRAC workflow system in order to determine opportunities for re-engineering, automation, and future workflow migration to the Olympus platform. You will build cross-enterpri ...

Job Description: The Role We are looking for a passionate and hardworking individual ready to join a dynamic team responsible for the improving the associate experience as they manage customer relationships. It is more than just a CRM! These solutions will use innovative design and development pract ...

Job Description: The Role As a Squad Leader, Digital Experience Platforms, you will evolve our digital experience platform to enable squads in the enterprise to rapidly create and deliver seamless digital experiences across all channels. Your squad will improve customer outcomes by driving consisten ...

Job Description: Are you interested in serving the needs of millions of customers by building the outstanding digital experience that helps them in financial planning, investing, and retirement solutions? We're looking for product-aware technology leaders who are passionate, inquisitive, and respons ...

Job Description: The Role Seeking a results-oriented squad member who is client obsessed and thrives working with teams to deliver outstanding digital investment experiences. This individual will be a part of the Managed and Investment Solutions Domain and the Product Solutions Chapter Area. This is ...

Job Description: This job posting covers several Squad Leader positions, including squads focused on: Developing Fidelity Institutional's critical data foundations Driving business intelligence Advancing Fidelity Institutional's client-facing data and insights offerings Developing advanced analytics ...

Job Description: As a Scrum Master you blend deep scrum expertise with a passion for mentoring and coaching, and constant improvement. As part of a highly collaborative squad you will advise, mentor, coach, and train on performance against agile values, practices, and processes to accelerate squad v ...

Job Description: The Director, Retirement Income will work closely with the Tribe Leader, Squad Leader, and other leaders across the firm to champion the Tribe's strategic priorities and identify new innovation opportunities. The Director, Retirement Income is both an innovative strategic thinker an ...

Job Description: The Role As a Squad Leader, Client Interaction Experience you will provide vision, build strategy, and deliver Omni-channel experiences and capabilities that provide a friction-less experience to our clients in every interaction. Your enthusiasm to build trust and increase speed of ...

Job Description: The Role As a Scrum Master, you'll be a part of a highly collaborative, cross-functional Scrum team within a division of Fidelity. You will advise and lead the squads on Agile values, practices and processes to ensure that the squad is fully functional, productive, and focused on th ...