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Digital Experience Manager - Canada & U.S, Atlanta, Georgia

Created 05/02/2021
Reference 2021-0017977
Category Project Management
Job type Full Time
Country United States
State Georgia
City Atlanta
Salary Competitive
A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. Elavon is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

Elavon is currently seeking a Digital Experience Manager within our North American Revenue organization. This role is a critical part of a team focused on defining and driving the development of Elavon's digital strategies and our customer experience. This position will work across the organization to ensure that customer requirements are clearly understood and that Elavon is creating and implementing the appropriate tools and products to drive digital revenue growth.

This role is a full life-cycle role from developing digital strategies through implementation. Success in this role is defined by the ability to think strategically, collaborate across all aspects of the organization and deliver results. Primary focus on this role will be on Elavon's DIY / DIT development and implementation of our boarding journey

Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Eight to ten years of experience in project management activities

Primary Responsibilities:
  • Provides leadership in the planning, designing, due diligence and implementing of strategic business objectives related to Digital
  • Primary focus on development and implementation of Elavon's DIY digital capabilities across the entire customer journey
  • Identifies digital revenue opportunities
  • Engages (primarily) with product and sales teams to define digital experience requirements
  • Represents all digital business requirements and ensures that our products, solutions and selling tools meet those requirements in a timely fashion
  • Partners with customer experience team to gather market intelligence as a basis for guiding our strategy and decision making
  • Manages metrics and data regarding Elavon's overall digital success for the boarding journey
  • Implements strategic policies when selecting methods, techniques and evaluation criteria
  • Supports all aspects of customer experience across the entirety of the digital journey
  • Is passionate about the customer experience
  • Can think strategically and execute tenaciously
  • Solves problems collaboratively across the organization
  • Understands the primary elements of the payments industry
  • Thrives in an environment of considerable change

Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visitingusbank.com/careers.

EEO is the Law
Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal EEO is the Law poster.


U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about theE-Verify program.

This is an Elavon posting. Elavon is a part of the U.S. Bank family.
Employer 225 Elavon, Inc

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