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Director, Analytics and Insights Independent Investing, Smithfield, Rhode Island

Created 03/16/2021
Reference 12455495
Category Business Analytics and Insights
Job type Full Time
Country United States
State Rhode Island
City Smithfield
Zip 02917
Address 900 Salem Street
Salary Competitive
Job Description:

Do you want to be part of a team that transforms the trading and investing experience for its customers? Are you passionate about analyzing different data sources (e.g. customer attributes, transactional history, digital activity, phone call recordings, research surveys, etc.) to uncover key patterns to drive strategic decisions?! Do you have a proven track record of generating the insights that help teams develop phenomenal customer experiences? If yes, come join a world-class analytics and insights team and work in an agile way to help teams build the best customer experiences in the Financial Services industry!

The Team

Customer Knowledge & Strategic Insights (CKSI) is a research group with a mission to proactively anticipate and predict our clients' needs and future behaviors using Data, Analytics, Customer Research and AI Solutions. As a member of CKSI and embedded in the Independent Investing team you will collaborate with an existing team of passionate and hardworking cross-functional members to support our self-directed investors and ensure that we continue to expand and improve on our experiences and capabilities to meet our clients ever changing needs.

The Purpose of Your Role

Fidelity is looking for an accomplished, analytically driven professional whose creativity, intellectual curiosity and analysis will identify new opportunities and deliver impactful, customer-focused insights. You will analyze customer behavior at every touch point (web, mobile, phone, branch, etc) and connect it to customer attributes/preferences and customer outcomes. You will have the vision, structured thinking and business acuity to see how data can lead to understanding audiences, to build learning agendas and to help business partners develop high-impact experiences. The team will look to you as a senior subject matter authority in analytics, insights, and experimentation.

The Expertise We're Looking For
  • 10+ years of relevant experience bringing an approach driven by data to strategic business decision making
  • Proven track record presenting to senior executives-delivering meaningful insights through data analytics/research and then presenting complex data, financial analyses, statistics, and research findings in a simple, clear and impactful way
  • MBA or Master's degree in a quantitative / technical field such as Engineering, Economics, Statistics a plus
  • Experience driving a culture of experimentation-i.e. designing, running, analyzing, and interpreting experimental tests (e.g. A/B Testing), complementing with primary research studies employing various quantitative and qualitative methodologies
  • Expertise with digital analytics (e.g. site analytics, digital media measurement, social listening, testing) using tools such as Adobe, Google, Brandwatch, etc.
  • Proficiency with some programming / database querying tools (R, Python, SQL, etc...) and data visualization tools (Qlik, Tableau, etc.) is required
  • Experience with big data technologies / languages such as Hadoop, Apache Pig, Hive a plus

The Skills You Bring
  • Immediately able to deploy industry leading analytics and research approaches
  • Ability to form strategic partnerships to deliver value for key partners
  • Utilize data visualization skills to convey complex analyses / concepts to executive and non-technical audiences
  • Exemplify passion for your work, operating with a sense of purpose that inspires and motivates the entire team.
  • Natural intellectual curiosity, initiative, and love for learning new skills and capabilities.

The Value You Deliver
  • Empowering customer experience and product development teams with data-driven and impactful insights to enable objective, informed decisions
  • Formulating and executing learning agendas, raising strategic and provocative questions that stretch the thinking of the team
  • Continuously improving data analytics and research capabilities and spreading that knowledge and expertise throughout the organization

Company Overview

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com.

Fidelity Investments is an equal opportunity employer.

Certifications:

Company Overview

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Find your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at accommodations @fmr.com or 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.
Employer Fidelity Investments

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